Returns Policy

Please note – as the majority of our products are personalised, this Returns Policy (below) will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order.

Personalised Items

Unfortunately, as these have been specifically tailored just for you, we are unable to offer exchanges or refunds on personalised items unless they are faulty.

Non-personalised Items

If, within 15 days of delivery, you’ve changed your mind about your non-personalised (i.e. non-embossed) item,  please just send us an email to let us know, quoting your unique order reference number, and return your item to us by recorded delivery. We will be happy to refund the full amount of your item within 15 days of our receiving the returned item from you.

Faulty Items

If the item you have purchased is faulty then please send us an email within 30 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or a refund. 

We still allow 7-9 working days for replacements to be embossed by hand. 

Please note that, due to the nature of the leathers and materials used for our products, the finish may vary from item to item. 

Undelivered Items

Should you not receive your item we are unable to send a replacement until 15 Business Days for UK orders & 30 Business days for Rest of the world after the dispatch date. Royal Mail will return all undelivered or uncollected products to us after 18 days from the 1st delivery attempt. 

We still allow 7-9 working days for replacements to be embossed by hand. 

 

Special Requests

If you have a special request or need your order for a special occasion, send us an email along with your request/order and we will do our best support where we can.

If we are unable to accept your order

In the event that we are unable to accept your order, we will email you and offer you a refund or the option of choosing the same item in a different colour or, alternatively, a different item to the same value. This might be because the product is out of stock because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the item.